Privacy Policy

Custom Jewel Smith uses your order details, name, email, delivery address, and payment references to process purchases, arrange delivery, answer support requests, and handle returns. We share the information necessary to fulfill your order with our fulfillment supplier and delivery providers.

When you submit our contact form, we store your name, email address, enquiry topic, optional order reference, and message in our private support inbox so we can respond. A temporary, hashed network identifier helps limit spam. Please do not submit payment card details or passwords. You can contact us to request deletion of your enquiry, subject to any applicable retention requirements.

PayPal processes payments. We do not store full card numbers or card security codes. Our hosting provider stores order records and operates the website.

Your bag and saved pieces are stored in your browser. Payment recovery references are stored for your browser session. Clear the site’s browser data to remove local selections. Google Fonts may receive your IP address when fonts load. PayPal may use cookies and process information under its own privacy policy.

We retain order records as needed to fulfill orders, resolve disputes, and meet recordkeeping obligations. Contact sales@customjewelsmith.com to request access, correction, or deletion of personal data, subject to applicable retention requirements. We do not sell your personal information.

Contact: Custom Jewel Smith, 228 Sanders Ferry Rd., Apt. F72, Hendersonville, TN 37075, United States.

Optional analytics

With your permission, we use Google Analytics to understand visits, product views, shopping-bag activity, checkout steps and completed purchases. Analytics can use cookies and device information. We do not send your name, email address, delivery address, personalization text or payment credentials to Google Analytics. Search text is not collected.

You can allow or decline analytics and change your choice using Analytics preferences in the footer. Essential shopping-bag and payment functions remain available without analytics. Payment details are processed by PayPal under its privacy policy.