At CustomJewel Smith, your satisfaction is our priority. We understand that occasionally a product may not meet your expectations. Rest assured, we offer a straightforward and equitable refund policy to accommodate your needs.
7-Day Return Policy
You have 7 days from the delivery date to initiate a return. To qualify for a return, the item must be in its original condition, unused, and in its original packaging. Please contact our customer support team to begin the return process. Once we receive the item and confirm its condition, we will process your refund within 5-7 business days.
Return Shipping
Return shipping is free for eligible returns. You will receive a prepaid return label when you initiate the return process. Ensure the item is securely packaged to prevent damage during transit.
Refund Process
Refunds will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, please allow up to 10 business days for the refund to reflect in your account.
Non-Returnable Items
Certain items, such as personalized or customized products, cannot be returned unless they are defective. For hygiene and safety reasons, some items may also be non-returnable.
Exchange
Currently, we do not offer direct exchange options. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will promptly assist you in resolving the issue.
Contact Us
For any questions or concerns regarding our refund policy, feel free to reach out to us at info@swsoftech.com.
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Thank you for choosing CustomJewel Smith! We appreciate your business and strive to make your shopping experience exceptional.